Collection · 3 articles
Running a business of one or two.
In a company with an operations person, somebody is paid to know where every job stands and to make sure the next step happens. In a business of one or two, nobody has that job, so it happens in the gaps, from memory, after the paid work is done. That is the part that gives way first, and it rarely looks like dropped work. It looks like stalled work, waiting on somebody, and it is indistinguishable from work that is fine. These guides are about running that operation from the place it already lives, which is the inbox, without standing up a second system you then have to maintain.
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Running a one-person business from your inbox
In a business of one, every part of the company comes through one door, onto one person. What that costs, and what changes when the door sorts itself.
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Operations when you're the whole team
In a business of one, nobody is paid to know where every job stands. What that quietly costs, and what changes when the state leaves your head.
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The founder who answers everything
Everything comes to you because you are who the client bought, and answering beats handing over every time. What that costs, and what shifts it.