Collection · 6 articles
Coaching client communication.
Coaching runs on a handful of messages, and most of them get written in a hurry: the note the day after somebody says yes, the one that follows a discovery call and has to name a price, the check-in that's more than a nudge, the request to move a session already on the calendar, the renewal ask, and the reminder that an invoice is late. Each page takes one of those and finishes it, including the parts beyond wording: where a cancellation fee actually sits, what an auto-renewal clause obliges you to tell a client, what the notice rules mean when payment stops, and when to stop following up. Thirty-nine of the emails are written out in full, to copy and adapt. Take the one you came for.
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The welcome email that builds trust
What a new coaching client is uncertain about the day after they say yes, the six questions this email settles, and four you can copy today.
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The follow-up email after a coaching discovery call
What to send in the hours after a coaching discovery call, what belongs in it, how to write the price, when to stop chasing, and five you can copy.
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Between-session check-ins that land
The four messages coaches call a check-in, which one earns its place, what to settle about the channel, and six you can send today.
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Rescheduling a client without the guilt
How to move a coaching session, what to do when the client moves it, where the fee actually sits, and seven reschedule emails you can send today.
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Asking for the renewal without pressure
Why a renewal ask reads differently on the page, the sentence that makes no cheap, what the law says if your agreement rolls over, and eight you can send.
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Handling an upcoming payment reminder gracefully
The message before the due date, the one after it, what to assume when a coaching invoice goes unpaid, the notice rules that reach a coach, and nine to send.