Collection · 8 articles
Coaching inbox playbooks.
A coaching practice sells hours and runs on trust, and most of both moves through the mailbox: the inquiry that arrived as a DM or a directory forward, the discovery call request that came in at 8:30 and is still sitting there, the client who said yes three weeks ago and hasn't been booked, the package running out with nobody raising it. Each page here takes one of those and works it through, from what the first message has to carry to what to do when the reply never comes, written for a practice of one where you're the only reader. Each stands on its own, so take the one you came for. If it's the same client missing sessions every time, start with the reminders.
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Email management for coaches: the inbox between sessions
A coaching practice sells hours and runs on trust, and both arrive in the mailbox looking small. What that changes about reading, booking and chasing.
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Answering a discovery call request the same day
Somebody just decided to hire a coach and wrote to you. What the first reply has to carry, what to leave out, and how to get the time fixed.
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Reducing no-shows with better session reminders
A missed session is an hour you cannot sell twice. What reminders really fix, when to send them, and what to do about the client who keeps missing.
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Onboarding a coaching client, from yes to first session
The stretch between a yes and the first session is made of email, and it is where new clients cool off. What to send, in what order, and what to book.
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Renewing a coaching package before the last session
A package runs out and nobody says anything. When to raise the renewal, what the conversation is actually deciding, and what to send after it.
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Managing coaching inquiries from every channel
An inquiry can arrive as a DM, a website form, a directory forward or a text. How to get them all into one place without being present on all of them.
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The inbox for a solo coaching practice: five jobs, one desk
In a practice of one there is no second reader. What the mailbox has to hold, the address decision you make once, and what happens the week you are away.
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When a client goes quiet, and what to send them
A coaching client stops writing and nothing tells you. How long to wait, what the message that breaks a silence has to do, and when to close it yourself.