Collection · 6 articles
Connected accounts.
Connecting an account touches a mailbox you depend on. You're right to ask what moves and what stays. These pages answer that one piece at a time. Gmail and Microsoft 365 each get their own walkthrough, since a Microsoft mailbox behaves differently and Point writes categories there rather than labels. The rest cover what follows: three labels, Now, Later and Other, written onto real messages beside the ones you already keep; filing a thread in Point archiving it in Gmail too, and what comes back when a client replies; duplicate contacts arriving resolved while Google Contacts and Outlook People keep every record; and an email answered by a chat message staying one thread. Each page stands on its own; start with your question.
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Connecting Gmail, and what stays exactly as it was
Three labels appear, filed mail leaves the inbox, and nothing else in your Google account moves. What a connection creates, and what it leaves alone.
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The Outlook path, from mailbox to calendar
What a Microsoft 365 connection covers, what Point writes back into Outlook as categories, and where a Microsoft mailbox behaves differently from Gmail.
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How Point works as your Gmail label manager
Three labels, Now, Later and Other, written onto your real messages, and how they sit beside the label system you already keep in Gmail.
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Filing a thread in Point archives it in Gmail too
File once and it leaves both inboxes. What archiving in Point writes into Gmail, what comes back when a client replies, and what is never deleted.
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Merging duplicate contacts, and what your address book keeps
Connect Gmail or Microsoft 365 and your contacts arrive already resolved, while Google Contacts and Outlook People keep every record exactly as it was.
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One thread, even when the conversation changes channel
An email answered by a chat message stays one conversation. Why a mailbox cannot join the two halves itself, and what holds them together instead.